Terms of Service

These Terms of Service (the “Terms”) are a legally binding agreement between you (“you,” “your,” or the “Customer”) and Quick Pump and Clean Septic Service, together with its owners, employees, and authorized agents (“Company,” “we,” “us,” or “our”). They govern (a) your access to and use of our website at quickpumpandclean.com (the “Site”) and (b) the septic and related services we provide (collectively, the “Services”).

1. Who We Are & What We Do

The Company is a licensed septic waste hauler and septic system installer operating in the State of Indiana, serving Greene, Owen, Monroe, Lawrence, Martin, and Daviess counties and surrounding areas of Southern Indiana. Our Services include, without limitation, septic tank pumping and cleaning, “crud busting,” riser installation, tank locating and lid excavation, repairs, new system installation, and grease-trap service, as described on the Services pages of the Site.

2. Estimates, Quotes & Scope of Work

• Estimates are not fixed prices. Any price, quote, or estimate we provide — whether by phone, email, the Site, or in person — is a good-faith estimate based on the information available to us and typical conditions. The final price may vary based on actual tank size, condition, accessibility, depth, volume of waste, and the labor and materials required.
• Site conditions. Pricing assumes reasonable, unobstructed access to the septic tank and its lid(s). Additional charges may apply for locating buried tanks or lids, excavation, hard-to-reach access, excess volume, root intrusion, solidified waste, or other conditions not apparent at the time of the estimate. We will make reasonable efforts to notify you of material additional charges before performing the extra work.
• Scope. We will perform only the Services you authorize. Work outside the agreed scope requires your approval (which may be given verbally on site).

3. Scheduling, Access & Customer Responsibilities

By requesting or accepting Services, you represent and agree that:

• You are the property owner or an authorized representative with the authority to consent to work on the property.
• You will provide accurate information about the property, the septic system, and the location of the tank, lids, drain field, and any private utilities, irrigation lines, or other buried features.
• You, or an authorized adult, will be present or reachable by phone during the service window.
• You will provide safe, lawful, and reasonable access to the work area for our personnel and equipment, including our pump truck.
• You are responsible for marking or disclosing the location of private underground utilities, sprinkler systems, septic components, sea-walls, decorative features, and similar items that are not locatable through public utility-locate services.

4. Property Access & Pre-Existing Conditions

Septic work necessarily involves heavy equipment operating on residential and commercial property and the excavation or opening of underground components. You acknowledge and agree that:

• We are not responsible for pre-existing damage or defects to septic tanks, lids, risers, baffles, pipes, drain fields, or related components that exist before or are discovered during our work.
• Driving and operating equipment on driveways, lawns, landscaping, and soft or wet ground carries inherent risk. We will take reasonable care, but we are not liable for ordinary surface impressions, lawn ruts, or damage to unmarked private underground features, or to surfaces that cannot bear the weight of our equipment.
• Older, deteriorated, or improperly installed tanks and lids can crack or fail when opened or pumped. We are not responsible for the failure of components that were already at or near the end of their service life.

5. Regulatory Compliance & Waste Disposal

We transport and dispose of all septage and waste at approved facilities in compliance with applicable State of Indianaand local rules, including the regulations of the Indiana Department of Environmental Management (IDEM) and the Indiana State Department of Health, and applicable county health department requirements. Permitting for new installations or certain repairs may be required by your county health department; unless expressly agreed in writing, obtaining property-owner permits and inspections is the Customer’s responsibility.

6. Payment Terms

• Unless other arrangements are made in advance, payment is due in full at the time of service. We accept cash, check, and most major credit and debit cards, as described on our Service Policies page.
• Returned checks & late amounts.Returned or dishonored checks may be subject to a service charge to the extent permitted by Indiana law. Past-due balances may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law, plus reasonable costs of collection, including attorneys’ fees where allowed.
• Authorization. By providing a payment card, you authorize us to charge the agreed amounts for the Services rendered.

7. Cancellations & Rescheduling

We ask that you provide as much notice as possible if you need to cancel or reschedule. Cancellations made at least 24 hours before the scheduled service window are not charged. Same-day cancellations or no-shows may be subject to a service or trip fee at our discretion. To cancel or reschedule, call (812) 272-1803 or email quickpumpandclean@gmail.com. See our Service Policies for details.

8. Emergency Services

We offer emergency and after-hours service subject to availability. Emergency, after-hours, weekend, and holiday service may be billed at premium rates, and locations beyond our primary service area may be subject to additional travel charges. We do not guarantee response times; estimated arrival windows are approximations affected by weather, road conditions, equipment, and demand.

9. Workmanship & Limited Warranty

We take pride in our work and will perform the Services in a professional and workmanlike manner consistent with industry standards. Except as expressly stated here or required by law:

• Pumping and cleaning Services remove waste present at the time of service; because a septic system is in continuous use, we make no representation as to how long a tank will remain functional, nor do we warrant the future performance of any system component we did not install.
• Any limited warranty we offer on specific installation or repair work, if any, will be described in the written invoice or work order for that job and is the sole warranty applicable to that work.
• Manufactured products and materials (e.g., risers, lids, pumps, tanks) carry only the warranties, if any, offered by their respective manufacturers, which we pass through to you to the extent permitted.

10. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable Indiana law, including liability for gross negligence, willful misconduct, or personal injury caused by our negligence.

11. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its owners, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of (a) your breach of these Terms; (b) your failure to disclose or accurately mark the location of underground utilities, septic components, or other features; (c) inaccurate information you provide; or (d) your violation of any law or the rights of a third party — except to the extent caused by our own negligence or misconduct.

12. Use of the Website

You agree to use the Site only for lawful purposes. You may not (a) attempt to gain unauthorized access to any portion of the Site, our administrative systems, or our customer data; (b) interfere with or disrupt the Site or its servers; (c) use automated means to scrape or harvest data; or (d) use the Site to transmit malicious code or unlawful content. We may suspend or terminate access for any violation.

13. Intellectual Property

The Site and its contents — including text, graphics, logos, the duck mascot, photographs, and layout — are owned by the Company or its licensors and are protected by intellectual-property laws. You may view and print pages for your personal, non-commercial use of the Services. You may not otherwise copy, reproduce, distribute, or create derivative works without our prior written permission.

14. Third-Party Links & Services

The Site may contain links to or integrate third-party services (for example, mapping, social media, payment processing, or email delivery). We do not control and are not responsible for the content, policies, or practices of third parties. Your use of those services is governed by their own terms and privacy policies.

15. Governing Law & Dispute Resolution

These Terms and any dispute arising out of or relating to them, the Site, or the Services are governed by the laws of the State of Indiana, without regard to its conflict-of-laws rules. You and the Company agree to first attempt to resolve any dispute informally by contacting us. If a dispute cannot be resolved informally, you agree that it will be brought exclusively in the state or federal courts located in the State of Indiana, in the county where the Company maintains its principal place of business, and you consent to the personal jurisdiction of those courts. Each party is responsible for its own costs except as otherwise provided by law or these Terms.

16. Changes to These Terms

We may update these Terms from time to time. The “Last Updated” date at the top reflects the most recent revision. Material changes take effect when posted; your continued use of the Site or Services after a change constitutes acceptance of the revised Terms.

17. Miscellaneous

• Severability. If any provision is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
• No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Entire agreement. These Terms, together with any written work order, invoice, and our Privacy Policy, constitute the entire agreement between you and the Company regarding their subject matter.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a sale or transfer of our business.

18. Contact Us

Questions about these Terms? Contact Quick Pump and Clean Septic Service:

• Phone: (812) 272-1803
• Email: quickpumpandclean@gmail.com
• Service area: State of Indiana — Greene, Owen, Monroe, Lawrence, Martin & Daviess counties

Last Updated: June 6, 2026.