Privacy Policy

Quick Pump and Clean Septic Service (“we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website at quickpumpandclean.com (the “Site”), contact us, or use our septic services. By using the Site or providing us your information, you agree to this Policy.

1. Information We Collect

Information you give us

• Contact & service details — your name, phone number, email address, service/property address, and details about the work you request, submitted by phone, email, or our online contact and quote forms.
• Customer records — appointment history, technician notes, job photos of the work site, line items, and payment status that we keep to service your account.
• Communications — messages, requests, and feedback you send us.

Information collected automatically

• Usage & device data — when you visit the Site, we record limited analytics such as the pages viewed, the referring page, your browser type (user agent), an anonymous per-tab session identifier, and your IP address. We use this to understand site usage and improve our content.
• Cookies & similar technologies — see our Cookie Policy for details and your controls.

2. How We Use Your Information

We use personal information to:

• respond to inquiries, prepare estimates, and schedule and provide Services;
• communicate with you about appointments, invoices, and completed work;
• send service reminders and follow-ups if you opt in;
• process payments and maintain business and tax records;
• operate, secure, and improve the Site and our Services; and
• comply with legal, regulatory, and environmental-reporting obligations.

3. How We Share Information

We do not sell, rent, or trade your personal information. We share it only as needed to run our business and serve you:

• Service providers — vendors who perform functions on our behalf, such as website hosting, email delivery (e.g., our transactional email provider), mapping/address tools, and payment processing. They may access information only to perform those functions.
• Disposal & regulatory partners — approved waste-disposal facilities and, where required, county health departments or state agencies, in connection with lawful septage disposal and permitting.
• Legal & safety — when required by law, subpoena, or to protect the rights, property, or safety of the Company, our customers, or others.
• Business transfers — in connection with a merger, acquisition, or sale of our business, subject to this Policy.

4. Text Messages & Email Communications

If you provide your phone number or email and opt in, we may contact you with appointment confirmations, reminders, and service follow-ups. Message and data rates may apply to texts. You can opt out of marketing or reminder communications at any time by replying STOP to a text, using the unsubscribe link in an email, or contacting us directly. We will still send transactional messages needed to complete a job you have requested.

5. Cookies & Your Choices

We use strictly necessary cookies to operate the Site and, with your consent, analytics cookies to understand usage. You control non-essential cookies through our consent banner and can change your choice at any time:

Manage Cookie Preferences

For full details, see the Cookie Policy.

6. Data Retention

We keep personal information for as long as needed to provide the Services, maintain customer and warranty records, comply with legal, accounting, and tax requirements, and resolve disputes. Customer records may be archived rather than permanently deleted so that we retain an accurate service history. Anonymous analytics data is retained on an aggregate basis. When information is no longer needed, we take reasonable steps to delete or de-identify it.

7. Your Privacy Rights

Depending on where you live and applicable law, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain communications. To exercise these rights, contact us using the details below. We will respond consistent with applicable law, and we may need to verify your identity before acting. We will not discriminate against you for exercising your privacy rights. Note that we may need to retain certain information to comply with legal obligations or complete a transaction you requested.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information — including access-controlled administrative accounts, optional two-factor authentication for staff, and audit logging of administrative actions. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

10. Third-Party Links

The Site may link to third-party websites and services (for example, our social media pages or mapping providers). We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party site you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the latest revision. Material changes are effective when posted; your continued use of the Site after a change constitutes acceptance of the updated Policy.

12. Contact Us

To ask a question or exercise a privacy right, contact Quick Pump and Clean Septic Service:

• Phone: (812) 272-1803
• Email: quickpumpandclean@gmail.com
• Service area: State of Indiana — Southern Indiana

Last Updated: June 6, 2026.